Smart Cities Can Help Us Manage Post-COVID Life, but They'll Need Trust as Well as Tech

Smart Cities Can Help Us Manage Post-COVID Life, but They'll Need Trust as Well as Tech

“This virus may become just another endemic virus in our communities and this virus may never go away.” – WHO executive director Mike Ryan, May 13


Vaccine or not, we have to come to terms with the reality that COVID-19 requires us to rethink how we live. And that includes the idea of smart cities that use advanced technologies to serve citizens. This has become critical in a time of pandemic.


Smart city solutions have already proved handy for curbing the contagion. Examples include:


[embedded content]The robot dog called SPOT is being trialled in Singapore to remind people to practise physical distancing.

But as we prepare to move beyond this crisis, cities need to design systems that are prepared to handle the next pandemic. Better still, they will reduce the chances of another one.


Issues of Trust Are Central


In a world of egalitarian governments and ethical corporations, the solution to a coronavirus-like pandemic would be simple: a complete individual-level track and trace system. It would use geolocation data and CCTV image recognition, complemented by remote biometric sensors. While some such governments and corporations do exist, putting so much information in the hands of a few, without airtight privacy controls, could lay the foundations of an Orwellian world.


Our research on smart city challenges suggests a robust solution should be a mix of protocols and norms covering technology, processes and people. To avoid the perils of individual-level monitoring systems, we need to focus on how to leverage technology to modify voluntary citizen behaviour.


This is not a trivial challenge. Desired behaviours that maximi ..

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