Kirke Everson is a principal in KPMG’s Federal Advisory practice, focusing on technology enablement, intelligent automation, program management, process improvement, cyber security, risk management, and financial management. He currently serves as the government lead for Intelligent automation for KPMG in the U.S.
Kirke Everson, Principal, Federal Advisory, KMPG
Federal and state government leaders are witnessing the expansion of artificial intelligence all around them. From back-office automation, that can help reduce backlogged work, to cognitive platforms, that can identify and respond to natural language requests to better serve the public, AI and automation has become a driving force in addressing mission and business objectives.
That’s clearly evident in speaking directly with federal and state government CIOs in multiple roundtable discussions over the past several weeks. Based on the use cases they described, it’s clear that agencies are making significant headway in putting AI to work.
At the same time, there a variety of issues where government CIOs also need broader support. The issues they and their executive teams face, in many ways, are not that different from previous technology breakthroughs that tended to upend familiar work processes. The technology component — like the disruption of mobile and cloud technology — is only part of a larger equation involving processes, policy, culture, governance and ethics. That said, government is already seeing the value of AI, especially in light of unprecedented citizen demands for agency services during the pandemic.
CIOs in these roundtable discussions expressed a collective optimism and determination for how government can and must put AI to work. There was a broad consensus that they canno ..
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