Specops Secure Service Desk Product Review

Supplier: Specops Software

Website: specopssoft.com

Price: Based on volume


Performance 5/5

Features 5/5

Value for Money 4/5

Ease of Use 4.5/5

Overall 5/5



Tight integration with Windows AD and support for a wide choice of identity services allows Secure Service Desk to verify that password reset requests are from bona fide users.

Active Directory (AD) password reset requests are one of the most common issues service desks have to deal with but can be a major vulnerability as they are open to bad actors attempting to impersonate real users using tactics like social engineering. Good password hygiene is easy enough to implement in AD but service desks must also be able to securely verify that users making the requests are who they say they are, not relying on an insecure method like an employee ID number, but enforcing a secure verification process with no exceptions, not even the executive team.

Specops specializes in password management and authentication solutions and its Secure Service Desk offering provides the tools for helpdesk agents to securely verify users’ identities before performing password resets, changes or account unlocks. Snapping in seamlessly with AD, it can enforce user authentication and doesn’t require users to enroll as it leverages personal information present in their account attributes such as email addresses, mobile numbers or an existing identity service the user is already enrolled with.

Along with sending one-time passwords (OTPs) via mobile SMS and email, it supports many other identity services including Okta Verify, Symantec VIP and Duo Security. More importantly, it employs multi-factor authentication (MFA) and a smart weighting feature to verify the ident ..

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