Today's modern security operations centers (SOCs) face a variety of challenges, ranging from organization and structure to technology and budgets. Third-party SOCs (such as Arctic Wolf, and other companies) are responsible for detecting and responding to threats, leaving the organizations that rely on them to focus on improving internal security operations. Here are six vital lessons about SOC effectiveness that we have learned in our operational journey with customers.
Lesson #1: Locate and Retain High-Quality SOC TalentFinding good SOC analysts is difficult in the best of times and is particularly challenging in the present growth economy, where talent is scarce. Organizations need smart people to understand the threat surface, interpret security telemetry, and find and analyze threats. Today's latest artificial intelligence (AI) and machine learning innovations will help these professionals operate more effectively. However, technology alone will never replace smart people who understand a company's specific environment and threats. Organizations need to implement the right programs to locate, train, and retain the good people.
Lesson #2: Improve Your SOC IncrementallyThe "big bang" theory of ramping up SOC operations is fraught with risk and has a high probability of failure. Organizations need to take time to analyze what they do well, then build from there. Incremental improvement always wins out over grandiose projects.
Lesson #3: Coordinate SOC and Network OperationsIntegrating your SOC and network operations center (NOC) will greatly improve success across the board. A NOC manages, controls, and monitors networks for things like availability, backups, ensuring sufficient bandwidth, and troubleshooting network problems. A SOC provides incident prevention along with detection and response for security threats. The two functions can overlap when, for example, events like a denial-of-service attack might m ..
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