In a rapidly changing environment, an organisation needs to be able to anticipate, prepare for, respond and adapt to incremental change and sudden disruptions in order to survive and prosper. This organisational resilience is a strategic capability and goes beyond just crisis management. It involves learning from experiences and adopting best practices to deliver business improvement by delivering secure communication and building competence and capability across all aspects of an organisation.
With the world still reeling from an unprecedented global pandemic, organisations have been forced to take a head-on approach in managing the crisis, which is now widely acknowledged as a threat that does not conform to conventional risk scenarios. Those who had an existing crisis management plan established will have had a better control at the initial phase, but now may be faced with the challenge of ensuring business continuity as employees return to the office and we face further unchartered territory.
In the last five months, organisations have been required to rapidly provide personal protective equipment (PPE) that quickly went out of stock, abide to workplace safety and health compliance and declaration requirements, communicate stringent personal hygiene measures, and ultimately adhere to mandatory lockdown measures (regardless whether partial or full), causing a multitude of business disruptions. While some organisations managed to experience only a temporary degradation of service delivery, others unfortunately ended up with permanent closures.
At this uncertain stage in the crisis, organisations must continue to ensure their businesses are prepared and can adapt to (sometimes sudden) disruptions. As we begin to see governments transitioning through the “normality phase” and try to open their economy via a phased approach, organisations have to be prepared for the poss ..
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