In one of the first weeks of the COVID-19 crisis alone 3.3 million Americans filed for unemployment benefits after losing their jobs because of the pandemic. The deluge of new claims have caused websites across the country to crash or experience technical problems.
Other government offices are in crisis-mode, with officials and administrators inundated with calls from concerned residents asking about shelter-in-place and other directives, as well as questions about where to turn for assistance. Added to this, many government offices are operating with skeleton crews as they work to keep as many workers home as possible.
Technology is being used as a critical weapon in the fight against COVID-19. Artificial intelligence is helping to track and predict outbreaks, robotic process automation is helping to process health claims, and supercomputers are busily crunching data to come up with a treatment. Yet, there’s another easy-to-implement and inexpensive solution that can help address the barrage of questions: chatbots.
One Answer Can Address a Thousand Questions
While there’s a deluge of questions from thousands of people, many of these questions are the same: How do I know what symptoms to look for? What stores are open? How do I file unemployment claims? Why is the website down? How do I report large gatherings of people? Think of the human resources that are being saved if answers to these questions are provided by a robot.
Chatbots are being used to filter and answer information and then pass on tougher questions to humans. Chatbots can be up and running in a matter of one-to-three days, at costs ranging from $5,000 to $20,000.
Chatbots are able to step up and meet the need b ..
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