#Infosec20: Resilience Required to Survive #COVID19 Pandemic, Says UBER CIO

Resilience and adaptability are key to organizations coming through the COVID-19 crisis, according to Uber CIO, Shobhana Ahluwalia, speaking at the Infosec Europe 20 Virtual Conference. She described to the audience how the company has had to display perseverance and agility on a number of occasions during the last five years in order to be successful, and must continue this mindset in regard to the current crisis, which has caused unprecedented levels of damage to the business.

In the first phase of Uber’s recent journey, the company had to respond to its rapid growth across the world, such as in terms of technological capacity; in the second, it responded to and survived frequent criticisms about the company’s culture, ensuring the business adapted and continued in light of this negativity. In the third, the brand evolved to meet a changing environment in areas such as regulations throughout the world, and finally, the current COVID-19 crisis. Ahluwalia acknowledged that the latter of these is the toughest challenge of all, resulting in a large decline in revenue and the enforced laying off 20-25% of its staff.

She emphasised how the soft skills of resilience and perseverance are traits that trump all others at a time such as this: “Understanding, and coming to terms with instability, unfairness, and change being a constant in life no matter your station – that flexibility is key,” Ahluwalia noted.

In response to an audience question, Ahluwalia went on to describe the status and importance of cybersecurity personnel to Uber’s success: “In tech, security is the new noble job becaus ..

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