Sometimes, it only takes one moment — one life-changing incident — for the most trustworthy employee to become an insider threat.
As Nick Cavalancia, founder of Microsoft MVP, observed at Spiceworld 2019, malicious user behavior is all about intent. Coming up with the best approach to addressing insider threats means understanding the reasons behind intent. When you understand why someone would go from a highly rated employee to a potential criminal or serious threat to your company’s well-being, you can design a threat prevention program that will actually work.
What’s Behind Intent?
To recognize the motivators behind malicious user behavior, leadership must be in tune with their employees throughout the entire cycle of employment. That’s easier said than done, since many employees prefer to keep their personal lives separate from their work lives, especially if they believe a life-altering event could jeopardize their job. They might not be quick to talk about a family member having cancer or their ongoing fertility treatments or that they need to bail out a relative in financial crisis. Nor does leadership always know when there’s trouble bubbling up inside the workplace. For example, a junior staffer seeing their manager take all the credit for completed work or a perception of favoritism can create a hostile work environment.
These situations are part of everyday life. Not everyone is going to be happy at work, and there will naturally be outside influences that create hardship. But sometimes things get so bad that the employee feels desperate and does something out of the ordinary that makes them an insider t ..
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