An IT service management (ITSM) solution guarantees that IT processes and services are combined with the business goals of an organization, thus helping it thrive.
To select a suitable ITSM solution for your business, you need to think about a variety of factors. We’ve talked to several industry professionals to get their insight on the topic.
Simon Geddes, Senior Director of Product Management, Ivanti
With accelerated digital transformation happening across the enterprise, IT teams have an opportunity to lead and govern the adoption of ITSM best practices for every function and line of business. The right ITSM solution can form the foundation of a governance model that ensures a consistent, high-quality employee experience — regardless of who is providing the service.
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