US-based digital asset exchange Gemini says it’s committed to providing an “excellent” customer experience.
Gemini states that being accessible to their users and “prompt” with their responses to customer support requests or inquiries remains a “top” priority at the exchange. Recently, the company’s customer support wait times have been “far too long” for some users, the Gemini team revealed. They claim that they’re “acutely” aware of these issues and are working “tirelessly” to reduce wait times as much as possible.
After the introduction of Gemini Earn and the rising interest in crypto-assets, Gemini confirmed that it wanted to “speak directly” to their users regarding the “most common” concerns raised to their customer support team and provide tips on how to make your experience with them “as seamless as possible.”
While commenting on some platform issues, Gemini explained that delays when it comes to withdrawing funds from the exchange are “most often caused by pending bank transfers (ACH), debit card transfers, or a delay in the onboarding process.”
(Note: to learn more about how to deal with such issues and other challenges when trading via Gemini, check here.)
In another update published this month, Gemini notes that in modern organizations, third-party risk is “always present.” The exchange explains that it’s almost impossible to avoid, and “challenging to detect and mitigate.” Gemini writes in a blog post that they wanted to share some details regarding a “recent occurrence” at the exchange that “highlights the opaque nature of third-party risk and underscores the importance of cross-team and cross-company collaboration.”
As explained by Gemini, third-party risk is “the additional at ..