Mr Penn said with family violence cases, “it’s not always easy for people in these situations to use a home phone or their mobile to get help, so I hope making payphone calls free might play a small part in helping them get the assistance they need”.
Major Brendan Nottle from the Salvation Army said the decision would be a “game changer” for the disadvantaged, helping them overcome isolation and connect with friends and support services.
It’s for you: The Salvation Army’s Major Brendan Nottle at a St Kilda payphone.Credit:Telstra
“The reality is this piece of infrastructure is absolutely critical because a lot of Australians either don’t have a mobile phone, lose it or the phone’s charger, or simply run out of credit.”
Noel Clement, director of Australian programs at the Red Cross, said Telstra’s decision would “make a real difference for people in vulnerable situations”.
“There are times when all of a sudden, someone in a vulnerable situation really needs to make a phone call,“Mr Clement said.
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Brotherhood of St Laurence acting executive director Lucia Boxelaar said it was a welcome initiative and with fewer opportunities for face to face support, public phones played a vital role in helping people to connect with others and access assistance.
“It will really make a difference for the most disadvantaged, including those in regional areas, who often can’t afford access to telecommunications whether it be for Centrelink, other essential services, or simply connecting with friends and family,” Dr Boxelaar said.
Mr Penn said Telstra had previously worked with the Salvos, providing free calls on payphones at Christmas and New Year.
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Telstra had also made d ..
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