When we started designing Taegis™ XDR (extended detection and response), we built it from the ground up as a standalone SaaS product. This was a purposeful decision that, looking back, might have surprised our peers and customers given our 20-year history delivering managed services to organizations. However, when you build products to stand on their own versus slapping a product label on a service offering as some vendors do, you don’t cut corners on user experience, scalability, and quality.
We always knew we would add managed services around XDR as an option for organizations without the resources or capabilities to run their own security operations, but we could also see that organizations’ level of investment in their security operations was evolving. Increasingly, we’re seeing organizations determine that security is so strategic and core to their business that they want to build their own capabilities, but some lack sufficient in-house security resources, talent, and capabilities to build their own SOC, at least to start. These are the organizations asking us how they can still benefit from our security analytics capabilities and threat intelligence, while growing their own SecOps team.
To address these questions, we designed Taegis™ ManagedXDR so that organizations could benefit from our vast experience running a security operations center and our deep understanding of the threat landscape. Collaboration is a fundamental design principle of ManagedXDR. Customers share the same user interface and experience as our own analysts and have real-time conversations with them through features like our “ask an expert” integrated chat and collaborative investigations, ticketing, etc. Customers use these opportunities to learn from our security experts to build their own resources and capabilitie ..
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