As messaging in forms as diverse as SMS, WhatsApp, and Facebook Messenger have become more popular, their use seems to have outrun IT security's ability to protect data sent over these various systems. As more employees look to messaging for their business communication, what should companies do to make sure that rapid communication doesn't equal insecure communication?
"The biggest challenge today is dealing with interactive and ephemeral content sources that are very difficult to process, review, and remediate with technologies designed for email," says Robert Cruz, senior director of information governance at Smarsh.
As IT security groups look to secure their organizations' data, two broad avenues can be taken for protecting messaging. They'll sound familiar. The first is to focus on the technology, how the systems work, and the protections they offer (or don't). The second is to focus on processes and procedures that include factors like the way employees use the services and think about the data they're sharing.
Acceptto CEO Shahrokh Shahidzadeh points out some basic considerations that cybersecurity professionals should keep in mind when evaluating messaging services and formulating security policies around them.
"First, it is best to pick apps that offer end-to-end encryption, including the encryption of metadata," he says.
End-to-end encryption is one of the factors many users cite when asked why they c ..
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