In any IT environment, documentation of work performed by IT is critical and necessary to maintain order when providing resolutions for issues that users face. The BMC Remedy ITSM (BMC) is an IT service management system that allows for the management of incidents—e.g., events that are not part of standard operation that cause interruption or reduction in service quality. The BMC plugin focuses on the automation of incidents in BMC, with the goal of freeing up analysts’ time so they can focus on resolving issues, rather than documenting them.
What is InsightConnect?
InsightConnect is Rapid7’s security orchestration, automation and response (SOAR) solution that is purpose-built to accelerate your teams and tools through automation. By streamlining time-intensive processes, security teams are freed up to tackle other challenges. InsightConnect does this by connecting your tools so that each tool is used to its maximum potential, connecting the dots between them to better inform your security teams and enrich your data and security alerts. This leads to a major improvement in operational efficiency.
Key features
The BMC Remedy plugin allows you to automate the creation of incidents as part of your InsightConnect workflows by giving you the power to create new incidents from SIEM alerts. It offers options for automatically provisioning users, creating incidents, updating incidents with worknotes, and closing them out. Whenever a security team has standardized work surrounding an incident, there is a time-saving opportunity made possible with InsightConnect in conjunction with the BMC plugin. The BMC Remedy plugin includes several actions to control the automation of incident creati ..
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