This is the last installment in a three-part series. Be sure to read part one and part two to catch up on the full story.
Going live with your fraud protection solution should be a strategic process, enabling smooth transitions and positive outcomes. This continuation of your ongoing relationship with your vendor is where you can find ways to help your teams achieve success in the execution of your new solution as well as opportunities for continuous improvement. So, what is involved, and how can you help achieve a secure, seamless customer experience through this partnership?
Rob Rendell, global client success leader, financial fraud prevention and strategic development at IBM Security, has shared his valuable fraud and risk experience with us along this journey, and he’s back with more insight into what vendor involvement should look like to help develop a stable, cross-functional group.
How to Ensure Go-Live Success With Your Fraud Protection Vendor
Question: Once the fraud protection vendor is onboarded and teams are ready for implementation, what are some steps for success? Who should be involved throughout?
Rendell: Cross-functional stakeholder meetings should be established throughout the approval and onboarding life cycle. At the point of implementation, it’s important to have a joint meeting between technology partners from both groups to understand how the solution intends to hook into the target environment. It also helps to map out how the solution will be executed.
To start, ask yourself: Will the solution be leveraged as a stan ..
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