Storage tanks stand at the Colonial Pipeline Co. Pelham junction and tank farm in Pelham, Alabama, ... [+] U.S., on Monday, Sept. 19, 2016. Photographer: Luke Sharrett/Bloomberg
© 2016 Bloomberg Finance LP
A best practice of crisis management is to keep everyone who is affected by a crisis informed about what is known and is being done about the situation. This is especially important in a crisis that can affect millions of people, such as when Colonial Pipeline shut down its 5,500 miles of pipelines on Friday in the aftermath of a cyber attack. The pipelines provide almost half the fuel for the East Coast of the U.S.
Reuters reported that, “The incident is one of the most disruptive digital ransom operations ever reported and has prompted calls from American lawmakers to tighten protections for critical U.S. energy infrastructure against hackers.”
But despite the magnitude and potential impact of this crisis, a statement on the company’s website about the situation has not been updated since shortly after Noon on Saturday.
According to the statement, “Colonial Pipeline is taking steps to understand and resolve this issue. At ..
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