If trends continue, 2021 may be remembered as the year hybrid work went mainstream. As organizations look toward their post-COVID operations, many of them are planning to let a significant number of their employees continue to work remotely at least part of the time. Because they have already invested in tools and solutions to help their employees remain productive, there's no reason to deny those employees who prefer remote work the ability to keep doing it.
Some organizations also are expanding their talent pool by hiring employees who are fully remote and other organizations are increasing their number of remote office locations. All of these changes add up to an increasing need to provide IT services that can support a "work from anywhere" (WFA) model.
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