On late Monday, AT&T warned visitors on its website of a “data incident” with an ominous banner at the top of the company’s homepage, according to people who visited the page at the time.
“You may be affected by a recent AT&T data incident. Check if your accounts are impacted,” the message said.
The banner linked to a confusing and incomplete FAQ, which also contained a link to a site where users could enter their number to check if they were affected. We tested the tool with one AT&T account and found that it was not affected.
The page contained a lot of the usual boilerplate language companies use when a data breach happens, but it didn’t actually contain any details.
“Has the incident been contained? TBD” reads one question.
“How many customers were impacted?” reads another question. “We’re still looking into this, but it looks like about [X] customers were affected. We’ll be sure to let them know.”
But an AT&T spokesperson told Motherboard in an email that there's no reason to worry. This was all a mistake.
“We apologize for any confusion or inconvenience,” the spokesperson said. “A message wa ..