Now available on our website, the 2020 Baldrige Case Study: LifeBridge Organ and Tissue Sharing (LOTS), Year 2 demonstrates how the Baldrige Criteria (part of the Baldrige Excellence Framework: Proven leadership and management practices for high performance) can be applied across seven key areas of an organization’s performance, and how feedback generated from the Criteria can be used for improvement.
Modified from a real Baldrige Award application, LOTS depicts an organization that has re-applied for the Baldrige Award. It features a fictitious, federally designated, organ procurement organization. The case study was used to virtually train the 2020 Malcolm Baldrige National Quality Award Board of Examiners on how a nonprofit organization might use the Baldrige Criteria.
Baldrige master examiners Carlos Ayala, Maureen Baca, Steven Bonk, Alice Lewis, Marci Kenney, John Vinyard, and Eric Malloy reviewed a 2019 Baldrige Award feedback report and suggested updates for this 2020 case study. The fictitious organization has updated many of its processes with improvement cycles; added marketing initiatives to educate and encourage people to register as organ donors, a Baldrige benchmarking project, new processes for innovation and workforce performance management, and community support projects; and created opportunities for more learning and succession planning within the organization. (Note: From 2019 to 2020, the fictitious organization increased its process scoring band from 4 to 5 and results scoring band from 3 to 4.)
The Baldrige Program is very grateful to an actual organ procurement organization that allowed its own Baldrige-based award application to be the basis for this case study. From that real application, names and data were fictionalized, and elements were intentionally edited to be less mature, less beneficial, or missing in o ..
Support the originator by clicking the read the rest link below.
