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Telehealth services really came into their own in 2020, with technological and connectivity advancements meaning that when a health crisis arose early this year, online medical consultation platforms were able to lend a (gloved) helping hand when many hospitals and emergency services were overwhelmed.
2020 also saw a little-known video conferencing service called Zoom really take off, as millions started using the app for personal and business use. With its market value skyrocketing this year, Zoom began rolling feature updates including previously absent security encryption, to better round out its features set and become a regular competitor to the likes of Google Meet.
“It’s just a huge responsibility because it’s been clear that the platform was in the right place at the right time to actually make this whole nightmare, for everyone, just a little bit better, and help to save businesses, help to save people’s education, help to actually make it possible to, you know, tolerate the lockdowns that we’ve all had,” was how Magnus Falk, Zoom’s CIO advisor, told it to Tech Wire Asia.
Zoom then introduced its telehealth service extension, dubbed Zoom for Healthcare in its updated business associate agreement. Zoom’s healthcare service is in compliance with protected health information acts like the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in the US, and has helped to facilitate and conduct virtual doctors’ visits to connect medical communities over video calls.
Now, the company has introd ..
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