Ye olde Blue Screen of Death is back – this time, a bad Symantec update is to blame

Ye olde Blue Screen of Death is back – this time, a bad Symantec update is to blame

The wrong kind of intrusion protection


Symantec has acknowledged an issue with an update to its Endpoint Protection Client that causes a Windows kernel exception after users this morning came down with a mild case of Blue Screen of Death.


A Reg reader who got in touch about the problem confirmed "multiple" businesses running Symantec were getting hit with the BSOD stick.


According to the support note TECH256643:



When run LiveUpdate, Endpoint Protection Client gets a Blue Screen Of Death (BSOD) indicates IDSvix86.sys/IDSvia64.sys is the cause of the exception BAD_POOL_CALLER (c2) or KERNEL_MODE_HEAP_CORRUPTION (13A).


When BSOD happens, Intrusion Prevention signature version is 2019/10/14 r61.



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