Why Federal Agencies Can’t Ignore the AI Buzz Much Longer

Why Federal Agencies Can’t Ignore the AI Buzz Much Longer

Anyone standing in line at the Department of Motor Vehicles has probably wondered why the waits are so long. Why it’s seemingly so difficult to complete basic tasks. Why, in this digital age, we can’t apply a little modern technology to take the pain out of such agonizing experiences.


We’ve also heard the buzz about artificial intelligence potentially coming along to save the day by automating overly bureaucratic processes to make our lives simpler. And many government officials probably think that’s all it is—buzz—right?


Well, not for long. While AI doesn’t appear ready to debut at the driver registration counter anytime soon, it is beginning to find its way into other government operations. Indeed, worldwide spending on AI systems is expected to hit nearly $98 billion by 2023, driven in large part by public sector adoption, according to IDC.


That’s because nobody is more aware than government organizations themselves of the annoyances that go along with antiquated procedures. While the private sector races ahead with modern productivity and life-enhancing technologies, non-defense agencies often struggle to do the same. Many people cling to older computers, operating systems and communications gear because they seem to work well enough and don’t bust their often-meager budgets. As a result, though, these departments take longer to complete projects and are less able to deliver service levels that citizens desire and deserve.


Automated into Action


As a result, AI is becoming more interesting for many government agencies. They are open to exploring the potential benefits of AI in the workplace, from automating time-consuming manual tasks to advanced data mining. In practical use, AI is more about augmenting h ..

Support the originator by clicking the read the rest link below.