Why Do Managed Detection and Response (MDR) Services Exist in a World Dominated by MSSPs?

Why Do Managed Detection and Response (MDR) Services Exist in a World Dominated by MSSPs?

There’s a fundamental shift happening in what customers expect from today’s managed security service providers. Market trends indicate customers value providers that consider themselves “strategic security partners” focused on security outcomes, rather than on alert reporting and tool management.


In a booming market for managed services, traditional MSSPs are becoming displaced by Managed Detection and Response (MDR) players that differentiate their service based on customer-centric service models. These MDR vendors are placing an increased focus on strengthening their customers’ security posture—layering on industry experts, workflow processes, and industry-leading technology—to put security outcomes at the center of their success criteria.



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The customer focus has changed, too. The goal is no longer to simply outsource SOC operations due to resource constraints or building their security programs based on a service-oriented architecture. This is a stark contrast to traditional MSSPs, whose business model values a standardized approach focused on convenience rather than a tailored, best-of-breed service delivery. Doing so completes the need to offload analyst bandwidth (either freeing up resources internally or removing the requirement to hire staff), but typically comes at the cost of less-than-ideal service from the MSSP.


While gradual, this shift is evident. And it can be marked by changes in five trends in customer requirements that lend themselves to MDR service providers:


1. Customers now look for a partner that doesn’t just manage a pr ..

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