It’s distressing to see the devastating effects fraud and scams can have on the impacted victims; not just financially, but also in terms of their emotional wellbeing.
Australians have seen a significant increase in the number and type of scams in recent years. The article in The Age on 28 September, 2022 in relation to NAB customer Bridget Box, who was unfortunately the target of scammers, is a graphic example of this.
These scammers are not a couple of kids with a laptop. They are sophisticated, transnational, highly-organised criminals – the same people who traffic drugs and engage in serious crime.
We know the banking industry has an important role to play and we are working hard to do more.
Unfortunately, there is no easy fix for this growing societal problem. We must all remain vigilant, always.
The issue requires a comprehensive public and private sector response spanning different business sectors, levels of government and agencies to keep our community safe.
Banks will always try to prevent these scams and recover money where possible.
However, once the money has left a victim’s account, it is often moved overseas quickly and it can be difficult to recover due to the sophistication of these criminals.
In 2021, NAB blocked or prevented over a million scams targeting our customers. We were able to save or recover over $60 million of our customers’ money.
What is spoofing?
Phishing scams, which can include a tactic called ‘spoofing’, continues to increase at an alarming rate.
These scams involve criminals impersonating a phone number of a legitimate business in both SMS and voice calls, using readily available technology to overstamp the legitimate number on the number they are calling ..
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