[email protected] - OTRS Help Desk: information disclosure via PDF Export, analyzed on 09/02/2021

Vigil@nce - OTRS Help Desk: information disclosure via PDF Export, analyzed on 09/02/2021

The [email protected] team watches public vulnerabilities impacting your computers, and then offers security solutions, a vigilance database and tools to fix them.







Synthesis of the vulnerability 


An attacker can bypass access restrictions to data via PDF Export of OTRS Help Desk, in order to obtain sensitive information.Vulnerable products: OTRS Help Desk.Severity of this weakness: 2/4.Creation date: 09/02/2021.Références of this bulletin: CVE-2021-21435, OSA-2021-02, VIGILANCE-VUL-34518.

Description of the vulnerability 


An attacker can bypass access restrictions to data via PDF Export of OTRS Help Desk, in order to obtain sensitive information.Full bulletin, software filtering, emails, fixes, ... (Request your free trial)

This cybersecurity threat impacts software or systems such as OTRS Help Desk.

Our [email protected] team determined that the severity of this computer threat note is medium.

The trust level is of type confirmed by the editor, with an origin of user account.

An attacker with a expert ability can exploit this security threat.

Solutions for this threat 


OTRS Help Desk: version 8.0.11.The version 8.0.11 is fixed:  https://otrs.com/

OTRS Help Desk: version 7.0.24.The version 7.0.24 is fixed:  https://otrs.com/Full bulletin, software filtering, emails, fixes, ... ( vigil information disclosure export analyzed