Tyler Technologies Says Customers Reported Suspicious Logins

Tyler Technologies, a major provider of software and services for state and local governments in the United States, has advised customers to reset remote network access passwords after a couple of customers reported suspicious logins.


Tyler recently launched an investigation after its internal corporate network was hit by ransomware. It’s currently unclear if the suspicious logins are related to the recent ransomware incident, but as a precaution the company has advised clients who haven’t already done so to reset the passwords that Tyler staff use to remotely access their network and applications.


“We recently learned that two clients have reported suspicious logins to their systems using Tyler credentials. Although we are not aware of any malicious activity on client systems and we have not been able to investigate or determine the details regarding these logins, we wanted to let you know immediately so that you can take action to protect your systems,” Matt Bieri, the CIO of Tyler Technologies, told customers.


“Although we do not have enough information to know whether this evening’s reports of suspicious activity are related to the ongoing investigation of unauthorized access to Tyler’s internal systems, we believe precautionary password resets should be implemented,” he added.


In updates posted on its website over the weekend, Tyler said it became aware of unauthorized access to some of its internal systems, including phone and IT systems, early in the morning of September 23. Some systems were shut down and an investigation was launched.


The company has confirmed being targeted with a piece of ransomware — it was the RansomExx ransomware according to some reports — but it’s not sharing addition ..

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