TeamViewer introduced the TeamViewer Mobile SDK as part of its Tensor enterprise platform offering. The new product enables companies to integrate TeamViewer’s remote support functions into their own mobile apps as a white label solution while meeting DSGVO requirements.
Users get easily frustrated if an app doesn’t work properly. One way to provide quick support for the application is to remotely access the mobile device to check where the error is. Although possibilities exist for this, many companies are reluctant to offer such a service to their customers for privacy and data protection reasons. After all, the smartphone is nowadays a very private possession.
It must be ensured that support staff cannot see any information outside the app they are supporting – for example in notifications or by switching to the home screen or an applic ..
Support the originator by clicking the read the rest link below.
