“I’m tired of being blamed for issues outside of my control and responsibility” is a refrain frequently heard from technologists across the vast federal IT landscape, as they work hard to keep networks and IT resources up and running.
The federal sector is burdened by certain challenges that can disrupt the flow of how IT teams support mission goals. Agencies are faced with a barrage of changing policies, regulations, administrations, funding constraints and priorities, and are under tremendous pressure to modernize their IT infrastructure. In recent months, this pressure has compounded with the sudden surge of employees working from home. Visibility into the performance of critical networks and applications is more imperative as IT departments support a more distributed, remote workforce. It can also prove that modernization efforts yield results.
The cross section of networks, cybersecurity, and applications existing in the cloud, on-premises, as well as in hybrid environments adds a layer of complexity that multiple teams working across multiple domains must manage. Not surprisingly, given this scenario, agencies grapple with people, processes and technology challenges across their enterprise. Operating as an IT solution partner in this unique environment, rather than helping improve quality and functionality, the challenge is often to help IT administrators avoid the blame game.
Enterprise Visibility Tools Help IT Get Out of the Blame Game
IT modernization efforts are unlikely to yield the desired outcomes for administrators who lack visibility into resources from a holistic enterprise perspective. Does the application team know how a change in code might have trickling effects across the network and security protocols? Does the network team know how the changes across MPLS and internet circuits will impact their security application layers, as well as their end users? Does the cybersecurity team know how ..
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