Securing an online marketplace through the COVID-19-fueled boom - Help Net Security

Securing an online marketplace through the COVID-19-fueled boom - Help Net Security

When COVID-19 began to spread around the globe, citizens of many countries were instructed to stay at and work from home. Most non-essential brick-and-mortar shops were closed for weeks and months, and that sudden development forced many customers to do their shopping online.



Online shops and marketplaces were faced with an onslaught of new customers and the challenge to make it all work seamlessly so they could reap the benefits of this monumental shift. They were also faced with the challenge of keeping their online assets, business operations, relationships with partners, and customers’ data secure.


Fabien Lemarchand became the CISO of ManoMano, a European (French) company running an online marketplace for DIY, gardening and home improvement, in June 2019 – half a year before the pandemic kicked off the e-commerce boom.


He joined the company when it was already starting to grow at a very rapid pace and a security overhaul was sorely needed.


Starting from scratch


“Before my arrival at ManoMano, security was managed individually by each team at the company. There was no security team per se, no unique strategy and no clear security framework. Everyone’s approach was very operational, which worked but kept the security stature at a level that was acceptable and functional,” he told Help Net Security.


“I’ve been very lucky to get the opportunity to build the cybersecurity strategy from scratch and think differently – a dream for any CISO. Every morning I ask myself how I can rethink and advance the strategy to contribute to the success of what continues to be a hyper-growth company.”