Date: August 4, 2021Time: 2 p.m. ETDuration: 1 hourCost: No FeeAccreditation: Training Certificate for 1 CPE*
Every day seems to bring different pandemic news. The result is continuing uncertainty about when masses of employees will return permanently to their offices. Consensus is emerging that organizations, including federal agencies, will need to support a variety of work modes.
Therefore it’s time for agencies to move to the next phase of more innovative, sustainable support processes – onboarding, equipping, and ongoing technical support for people collaborating in hybrid modes. IT staffs thus moving must balance great user experience and cybersecurity. For how agencies are thinking about this, Federal News Network with ServiceNow and Microsoft Federal asked a panel of civilian and defense federal IT practitioners.
Robert Hankinson, the director of information technology infrastructure at the State Department, said the pandemic response “push us along to get us to where we needed to go and to remove some obstacles out of our way.” He cited increased user mobility and more comprehensive cybersecurity, and said the remote working in a sense provided the space to move applications to the cloud and institute zero trust architectures.
At the Defense Logistics Agency, Chief Information Officer George Duchak emphasized the need to support more telework than the agency has traditionally supported. The DLA was already deeply into cloud computing, he said, so the telework will expand “because we have to compete for the same talent and with the private sector. So if the private sector is moving in this direction, we’re going to have to move in this direction as well, just to compete for that same talent.” At the same time, he said DLA’s data and analytics officers will help develop performance measurement metrics so both employees and the agency benefit.
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