Ransomware creates ticketing snafu for N.J. Shakespeare theater

Ransomware creates ticketing snafu for N.J. Shakespeare theater

The Shakespeare Theatre of New Jersey was forced to cancel a performance of “A Christmas Carol” earlier this week after a ransomware attack disrupted its database and ticketing system, causing a show reservations nightmare.


Performances of the show, which run through Dec. 29, are now back underway. However, the ransomware has disabled the company’s online ticketing services, requiring that all purchases be made via email at [email protected] by phone at 973-408-5600.


Making matters worse, the Madison, N.J.-based theater company has lost all of its patron data, including purchase histories and contact information, according to an emergency notification issued by management. This means the theater group is unable to look up information regarding to any sales that took place prior to the ransomware attack. To mitigate this awkward situation, the company is asking customers who had already reserved or purchased tickets to email [email protected] and provide their details, including their seat locations if possible.


Originally, the theater company had warned in its notification that i ..

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