Preventing fraud during a global pandemic

Preventing fraud during a global pandemic



Amongst the many challenges that Covid-19 has created and exacerbated within the business landscape, fraud has been one of the most widespread.


Recent weeks have proved that scams don’t diminish during a pandemic. In fact, during this time of crisis, many fraudsters have taken advantage, targeting individuals whilst they are at their most vulnerable and least protected, such as elderly citizens. The latest figures indicate that fraud attacks have increased by between 200% – 400%, depending on industry. In the current climate of uncertainty, everyone is being targeted and no one is immune.


As a result, while the early COVID-19-related business challenges centred on ensuring productivity and connectivity for employees, protection against fraud has quickly become a point of concern.


It’s imperative that organisations strengthen their cybersecurity systems and arm themselves with the latest preventative tools – such as biometric technologies – to shield themselves from financial loss and protect their most vulnerable customers from identity theft during this time of uncertainty and beyond.


The unsung heroes of business


With the sudden large-scale adoption of remote working, many businesses are experiencing more frequent and more sophisticated styles of attack. Call centres, in particular, are under pressure. Many have had little to no experience with enabling remote working environments and fraudsters are using this to their advantage – testing for vulnerabilities by directly attacking agents working from home or even pretending to be those agents to test for weaknesses in the wider business.


Add to this that many call centres are seeing a massive surge in customer call volumes at a global scale. The economic downturn has all but brought the housing, hospitality and holiday industries to their knees ..

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