Practice Operations Manager Looks Back On First Five Months With Rapid7

Practice Operations Manager Looks Back On First Five Months With Rapid7

Elianna Sfez is a Detection and Response Practice Operations Manager based in Rapid7’s Tel Aviv office. As she approaches her six month anniversary with the company, we sat down to chat about her new hire journey, initial impressions and experiences in her new role, Rapid7 culture, and more.

Tell me about your role at Rapid7.

I am the Threat Intelligence Practice Operations Manager. My main goal is to help our teams work more efficiently on cross functional projects, whether that's within our specific practices or between practice teams. Most of the projects I deal with are aimed at supporting the customer experience and improving the customer journey. In my role, I look at everything from R&D to Customer Success and Product and look for ways to deliver the best experience and journey for our customers. Typically, that means identifying bottlenecks and looking for ways to make things better.

What made you excited to join Rapid7?

In my career, I’ve worked with a mix of true startups, as well as companies that were transitioning from the startup phase to a more mature corporation by way of acquisition. This specific type of growth is really interesting to me—seeing the transformation happen as they move from a small startup to a larger company. With Rapid7, I was excited about the challenge of the role. With the maturity of the company and its acquisition of IntSights, I was really excited to be part of navigating that change for the team and building out this new role in Tel Aviv.

What are the major differences you see between working in a startup environment vs. a more global corporation?

There are a lot of differences moving from a startu ..

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