Petnet’s smart pet feeder system is back after a week-long outage, but customers are still waiting for answers

Petnet’s smart pet feeder system is back after a week-long outage, but customers are still waiting for answers

Petnet, the smart pet feeder backed by investors including Petco, recently experienced a week-long system outage affecting its second-generation SmartFeeders. While the startup’s customer service recently tweeted that its SmartFeeders and app’s functionality have been restored, Petnet’s lack of responsiveness continues to leave many customers frustrated and confused.


Petnet first announced on Feb. 14 that it was investigating a system outage affecting its second-generation SmartFeeders that made the feeders appear to be offline. The company said in a tweet that the SmartFeeders were still able to dispense on schedule, but several customers replied that their devices had also stopped dispensing food or weren’t dispensing it on schedule.



On Feb. 19, the company said that it is “working closely with our third-party service provider in regards to the outage,” before petnet smart feeder system after outage customers still waiting answers