Authorities in Pakistan have arrested 21 individuals accused of operating “Heartsender,” a once popular spam and malware dissemination service that operated for more than a decade. The main clientele for HeartSender were organized crime groups that tried to trick victim companies into making payments to a third party, and its alleged proprietors were publicly identified by KrebsOnSecurity in 2021 after they inadvertently infected their computers with malware.
Some of the core developers and sellers of Heartsender posing at a work outing in 2021. WeCodeSolutions boss Rameez Shahzad (in sunglasses) is in the center of this group photo, which was posted by employee Burhan Ul Haq, pictured just to the right of Shahzad.
A report from the Pakistani media outlet Dawn states that authorities there arrested 21 people alleged to have operated Heartsender, a spam delivery service whose homepage openly advertised phishing kits targeting users of various Internet companies, including Microsoft 365, Yahoo, AOL, Intuit, iCloud and ID.me. Pakistan’s National Cyber Crime Investigation Agency (NCCIA) reportedly conducted raids in Lahore’s Bahria Town and Multan on May 15 and 16.
The NCCIA told reporters the group’s tools were connected to more than $50m in losses in the United States alone, with European authorities investigating 63 additional cases.
“This wasn’t just a scam operation – it was essentially a cybercrime university that empowered fraudsters globally,” NCCIA Director Abdul Ghaffar said at a press briefing.
In January 2025, the FBI and the Dutch Police seized the technical infrastructure for the cybercrime service, which was marketed under the brands Heartsender, Fudpage and Fudtools (and many other “fud” variations). The “fud” bit stands for “Fully Un-Detectable,” and it refer ..
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