Optus says no enterprise customers affected in data breach But some small businesses may be impacted.

Optus says no enterprise customers affected in data breach But some small businesses may be impacted.

Optus chief executive Kelly Bayer Rosmarin has assured none of its enterprise customers had been impacted by the large-scale data breach that hit the telco this week.

Speaking to journalists today, Bayer Rosmarin said Optus is investigating the unauthorised access of up to 9 million current and former customers’ information as a result of a cyber attack.


Bayer Rosmarin ensured that “no enterprise accounts have been affected,” however acknowledges that if customers use personal data to run their small businesses, they may have been impacted.


Optus, through its Optus Business division, offers IT services to business customers across Australia, including managed services and professional services, as well as cloud, cybersecurity, contact centre and collaboration services.


“When we work through it, we will be identifying specifically which customers and which fields of data and proactively contacting each individual customer with very clear explanations of which of their data has been exposed and potentially taken,” 


Bayer Rosmarin added that it was still too early to tell who is behind the breach, whether it was criminal activity, or a state-based actor. She did not rule out the possibility of a ransomware attack, but said no ransom demands have been made so far. Bayer Rosmarin said that the IP address of the attacker shifted between several European countries, but added the attack did not necessarily stem from Europe.


“Obviously, I’m angry that there are people out there that want to do this to our customers. I'm disappointed that we couldn't have prevented it. It undermines all the great work we've been doing to be a pioneer in this industry, a real challenger and create new and wonderful experiences for our customers.”


“We are very sorry and understand customers will be concerned,” she s ..

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