The COVID-19 pandemic is demonstrating just how important a digital federal government is—both for citizens trying to tap into government services and for federal employees trying to meet their missions. But it has also shown the need for more cross-agency collaboration, according to the administration’s second-ranking IT leader.
From her new vantage point at the Office of Management and Budget as deputy federal chief information officer, Maria Roat said the biggest cross-government lesson from the pandemic has been the need to continue digitizing government services.
Roat stepped into the role of deputy federal CIO in May, making her the No. 2 federal IT leader under the current federal CIO, Suzette Kent, who is set to retire next month.
“I think the need to be digital was even more evident than people anticipated,” Roat said Wednesday during the IBM Think Gov Digital event. “Everybody’s got a mobile phone. Everybody expects that digital interaction, not just with their friends and family but with their government. I think this really put a big spotlight on that.”
At the Small Business Administration, where Roat previously served as CIO, the suite of digital tools the team had been building was essential to continuing operations through the mass telework required by the pandemic. Digital collaboration tools allowed teams and programs to interact internally and with each other.
“At the Small Business Administration, we had all those tools in place—all those collaboration tools,” including chat, video and document sharing, she said. “We had turned all those on. But I could see the usage—I had data and I could see the c ..
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