Zoom has revised its terms of service following concerns that its artificial intelligence (AI) models were being trained on customer calls without consent, leading to a backlash.
In response, the company clarified in a blog post that audio, video, and chats would not be utilized for AI purposes without proper consent. This move came after users noticed modifications to Zoom’s terms of service in March, which raised worries about potential AI training. The video conferencing platform took action to enhance transparency, asserting that it had introduced changes to address the concerns. In June, Zoom introduced AI-powered features, including the ability to summarize meetings without recording the entire session. These features were initially offered as a free trial. However, experts raised concerns that the initial phrasing of the terms of service could grant Zoom access to more user data than necessary, including content from customer calls. Data protection specialist Robert Bateman expressed apprehension about the broad contractual provisions that granted considerable data usage freedom to the service provider. This article has been indexed from CySecurity News – Latest Information Security and Hacking Incidents
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