Mitch Kenfield, Principal, CIO Advisory Practice, KPMG US, Mitch is a Principal in KPMG’s Advisory practice with over 18 years experience in consulting and solutions development across multiple industrie... More >>
IT organizations face formidable challenges. To meet them, they must focus on becoming more agile and responsive to the business.
Straightforward, fast and uncomplicated are not the words that usually come to mind when the IT organization prepares to deploy new technology. While IT has become more innovative, implementing enterprise software has become more challenging—from managing a complex hybrid cloud environment to greater scrutiny of the value derived from the technology. To meet these challenges, IT functions need to expand beyond traditional IT Service Management (ITSM) and focus their resources on strategies that advance the full business of IT. These include, Intelligent automation, predictive analytics, service portfolio management, cyber security, governance and compliance.
Transforming the IT function and implementing cloud solutions that deliver business value in months, rather than years, requires a substantial set of core capabilities—including product innovation, agile service delivery, cost optimization, data security and compliance, customer support, and service automation. Unfortunately, these areas are often siloed, under-emphasized, or simply immature.
If you think of technology like any business, you have to forecast what products your customers will need, understand their value, get them out faster, provide exceptional support and product maintenance, and then refresh it all over again
The challenge we see is that while the technologies themselves have improved, there has been little to no innovation in the way these technologies are implemented. The industry— customers and service providers alike—is still using old a ..
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