Following a stream of customer reports that started yesterday evening, security hardware manufacturer SonicWall has provided a temporary workaround for reviving next-gen firewalls running SonicOS 7.0 stuck in a reboot loop.
SonicWall's Gen7 firewalls are the company's newest firewall devices providing users with encrypted traffic inspection, malware analysis, and cloud app security capabilities.
Gen7 models include TZ series firewalls for SMBs and branches, NSa series firewalls for mid-sized enterprises, NSsp series firewalls for large enterprises, data centers, and service providers, and NSv series virtual firewalls.
"If you have noticed the firewall has been stuck at a reboot loop starting from 9:30 PM EST ON 20 Jan 2022 onwards," SonicWall said in an advisory published today.
Based on complaints shared by admins online [1, 2, 3], the issue is widespread and affects devices from all Gen7 firewall series.
Workaround available
Until a patch is released to address this bug, SonicWall has provided a temporary fix that requires admins to disable incremental updates to IDP, GAV, and SPY signature databases from the internal Diag menu.
The procedure needed to stop affected SonicWall firewalls from continuously rebooting requires you to go through the following steps:
Support the originator by clicking the read the rest link below.
