ServiceNow's chief digital information officer on why 2024 is going to be really fun

Dec 23, 2023 12:00 pm Cyber Security 96

Chris Bedi is ServiceNow's chief digital-information officer.

"We know we're early innings, especially with gen AI, but we are pushing on it hard."

Bedi's insights are part of Business Insider's year-end leadership series, "Looking Ahead 2024."

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For the cloud-software provider ServiceNow, this year's advances in artificial intelligence have opened a lot of doors.

The software-as-a-service provider is "aggressively pursuing our ambition to absolutely be an AI-first company," Chris Bedi, the chief digital-information officer at ServiceNow, told Business Insider. "We know we're early innings, especially with gen AI, but we are pushing on it hard."

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The $140 billion company's cloud-based offerings include service management, operations management, and business management. And Bedi said he knows that if generative AI, or gen AI, is used correctly, it will save hours of work and help bolster the careers of workers using it.

Part of integrating and understanding AI is training ServiceNow's 22,000 employees. The company had its first AI learning day recently, which brought the whole company together. It included panels of both internal and external speakers to "demystify it a bit and give a learning path," Bedi said.

While ServiceNow focuses on gen-AI solutions and use cases, it also m ..

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