Samsung is causing much angst among its SmartThings customers by shutting down support for its original SmartThings home automation hub as of the end of June. These are network-connected home automation routers providing Zigbee and Z-Wave connectivity to your sensors and actuators. It’s not entirely unreasonable for manufacturers to replace aging hardware with new models. But in this case the original hubs, otherwise fully functional and up to the task, have intentionally been bricked.
Users were offered a chance to upgrade to a newer version of the hub at a discount. But the hardware isn’t being made by Samsung anymore, after they redirected their SmartThings group to focus entirely on software. With this new dedication to software, you’d be forgiven for thinking the team implemented a seamless transition plan for its loyal user base — customers who supported and built up a thriving community since the young Colorado-based SmartThings company bootstrapped itself by a successful Kickstarter campaign in 2012. Instead, Samsung seems to leave many of those users in the lurch.
There is no upgrade path for switching to a new hub, meaning that the user has to manually reconnect each sensor in the house which often involves a cryptic sequence of button presses and flashing lights (the modern equivalent of setting the time on your VCR). Soon after you re-pair all your devices, you will discover that the level of software customization and tools that you’ve relied upon for home automation has, or is about to, disappear. They’ve replaced the original SmartThings app with a new in-house app, which by all accounts significantly dumbs down the features and isn’t being well-received by the community. Another very popular tool called Groovy ..
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