We know that burnout is a problem for many people across the cybersecurity industry. We also know that in order to be the most secure we can be, we have to support those who secure us, whether that’s through burnout prevention or career progression. Ciaran Luttrell, Senior Director, EMEA SOC Operations, at eSentire, takes a personalised approach when it comes to supporting his large SOC team. We spoke to Ciaran about managing SOC teams, the importance of teamwork, and why career progression is a long-term process for the Cyber Mindfulness Corner.
Q: How big is the Security Operations Centre (SOC) that you are responsible for?
A: We’re quite a large group, we have over 100 security analysts between our two locations. Overall, our SOC is structured like many others into a Three Tier structure, with analysts, analyst team leaders and then more senior experts that have specialities in different areas. The team leaders report to our Three SOC Managers, who then report to myself in our European SOC and my counterpart in our Canadian HQ.
Because of the size that we are, we have invested significantly in our dedicated learning and development team made up of professionals who know how to create course content and structure courses for security people. The result from this investment is that we have a very well organised onboarding plan for security analysts. We cover all the fundamentals of our technology and our platform with instructor-led training sessions, and then we go into each service. We keep the class sizes small, ideally no more than five people. The first one normally takes three weeks and then that culminates in an assessment.
We ..
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