IT infrastructure of Pos Malaysia, postal delivery service in Malaysia, took a major hit from ransomware which rendered some of its online services inaccessible. After detecting the attack on Sunday, the company took immediate measures to shut down internal systems and parts of its online systems; they also lodged a police report with Royal Malaysia Police for attempted malware attack and reached out to concerned authorities to ensure the safety of their systems and database.
The website of the company was displaying an error message during the downtime, which said, “Sorry, we are under maintenance.” It was discovered during a system update on October 20 and since then, the company released three statements insisting on the safety of customers’ personal data and sensitive information. It assured that no user data was compromised and the issues are being rectified. Gradually, several of Pos Malaysia’s online services have been made accessible while over the counter services remain available at the company’s branches nationwide. However, the officials refrained from providing a specific timeline for the entire restoration of the halted services.
Seemingly, it was a major attempt that caused disruption in the company’s internal systems and online services for the past few days and subsequently affected the overall company’s operations.
In a statement on Facebook, Pos Malaysia told, “Our team has managed to rectify and restore several of the system and online services. We assure our customers that their data and personal information are safe.”
“We extend our apologies for the inconvenience caused and thank our customers for their kind understanding, patience and support during this period. We will provide regular updates from time to time,” it ad ..
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