The security operations center (SOC) plays a critical role in protecting an organization’s assets and reputation by identifying, analyzing, and responding to cyberthreats in a timely and effective manner. Additionally, SOCs also help to improve overall security posture by providing add-on services like vulnerability identification, inventory tracking, threat intelligence, threat hunting, log management, etc. With all these services running under the SOC umbrella, it pretty much bears the burden of making the organization resilient against cyberattacks, meaning it is essential for organizations to evaluate the effectiveness of a cybersecurity operations center. An effective and successful SOC unit should be able to find a way to justify and demonstrate the value of their existence to stakeholders.
Principles of success
Apart from revenue and profits, there are two key principles that drive business success:
Maintaining business operations to achieve the desired outcomes
Continually improving by bringing in new ideas or initiatives that support the overall goals of the business
The same principles are applied to any organization or entity that is running a SOC, acting as a CERT, or providing managed security services to customers. So, how do we ensure the services being provided by security operations centers are meeting expectations? How do we know continuous improvement is being incorporated in daily operations? The answer lies in the measurement of SOC internal processes and services. By measuring the effectiveness of processes and services, organizations can assess the value of their efforts, identify underlying issues that impact service outcomes, and give SOC leadership the opportunity to make informed decisions about how to enhance performance.
Measuring routine operations
Let’s take a closer look at how we can make sure routine security operations are providing services within the normal parameters to a ..
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