Travelex: Bank currency services still offline after hack

Travelex: Bank currency services still offline after hack

Travelex: Bank currency services still offline after hack

  • 3 February 2020

  • Image copyright Getty Images

    Sainsbury's Bank, Royal Bank of Scotland, Lloyds and Barclays are among major High Street banks still unable to offer online currency services.

    The problem stems from provider Travelex, which is still working to bring back services more than a month after it suffered a major cyber attack.

    Customers are able to buy in branches, but cannot order money online or over the phone.

    It is understood the currency firm aims to start restoring services this week.

    Travelex had to take down its website after the hack was discovered on New Year's Eve.


    A gang called Sodinokibi claimed to have accessed reams of sensitive customer data and demanded that it pay a $6m (£4.6m) ransom to retrieve it.

  • Travelex being held to ransom by hackers

  • Travelex customer: My money is in limbo

  • In response, the currency exchange firm took all computer systems offline, affecting customers in dozens of countries.

    Cashiers resorted to using pen and paper to keep money moving at bureau de changes in airports and on high streets but orders online were suspended.

    Meanwhile, banks reported that their supply of notes from Travelex had dried up and were forced to apologise to customers.

    Lenders that use Travelex also include Virgin Money and HSBC.

    On Monday, RBS confirmed it was still not offering foreign currency services online b ..

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