The McDonald’s Ice Cream Machine Saga and Calls for Right to Repair

The McDonald’s Ice Cream Machine Saga and Calls for Right to Repair
The inside of a Taylor C709 ice cream machine, as seen from the back with the cover over the electronics removed. (Credit: iFixit)

Raising a likely somewhat contentious topic, iFixit and Public Knowledge have challenged the manufacturer behind McDonald’s ice cream machines to make them easy to diagnose and repair . This is a subject that’s probably familiar to anyone who is vaguely familiar with US news and the importance of ice cream at McDonald’s locations to the point that a live tracker was set up so that furtive customers can catch a glimpse at said tracker before finding themselves staring in dismay at an ‘Out of Order’ sign on one of these Taylor ice cream machines.


The root of the issue appears to be that these machines break down a lot, although commentators on the Ars Technica article add some more context, including the complexity of cleaning and maintaining the machines, making it tempting to skip having to clean the machine by claiming it’s ‘broken’. Even so, these Taylor machines (the C602 and the C709 from the iFixit video) are a bit more complex than your usual ice cream maker in that they also have a pasteurization element that’s supposed to keep already poured mix safe to use the next day.



During the heating cycle and other functions errors can occur that will trigger error messages on the screen, as detailed in the C602 manual. These ..

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