With more businesses looking to outsource their support thanks to factors like skills shortages, there's clearly a demand for providing services like automation and remote monitoring and management tools.
But what does it take to set up an IT support business? And how does the idea live up to reality? We spoke to Dale Dawson, director of product at MSP platform Syncro to find out.
BN: What's really involved in setting up a service company like an MSP?
DD: If you ask this question of 100 different people, you're likely to get 100 different answers. In reality, you only need one thing to start your own MSP: customers. You need to have goods or services someone is willing to pay for, and you need to know how to sell that value. If you're an IT person, then you've already cleared the first hurdle. Now you just need to find customers that need those services and will pay for them.
It certainly gets more nuanced than that, but the conversation quite often gets infinitely more complicated than it needs to be. The pandemic has shown us that you don't need a physical office, you don't need expensive phone systems, and virtually any aspect of your business can be run from a mobile device or laptop from anywhere.
Logistically, you'll probably need a website as a basic competency check for prospects considering your services, a phone number, your own domain, and an email address. These are things any run-of-the-mill IT person can do in their sleep.
The standard MSP toolkit when you're just starting off is remote monitoring and management tool (RMM) to connect to customer assets, a professional services ..
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