When does technology become too easy to use? And when does simplicity start working against you? These were among the many the questions tackled by a group of panelists during a 2020 (ISC)² Security Congress virtual session called “Easily Deployed and Sold Short.”
At issue was whether easy-to-use user interfaces on complex security tools make it more difficult for cybersecurity team leaders to figure out what skills their team members have mastered. Timothy Robnett, vCISO at Wavefront Consulting, made no bones about it: “A simple UX makes it harder to promote somebody,” he said.
Simplicity of use, he said, doesn’t erase the need for critical thinkers who tackle hard questions and know how to dig into a problem. But it does make it harder to figure who has those skills. “We are losing our ability to make judgments about the information that is being presented because it’s so heavily curated.”
John Carnes, an executive advisor at insurer Anthem, agreed. He drew a parallel with modern cars that are easy to drive but have a lot of sophisticated, complex technology under the hood. It’s harder to tell whether someone is a good driver when the car has automated braking and lane assist.
The panel, moderated by Brightfly Inc. Managing Director Brandon Dunlap, addressed a range of issues pertaining to expectations set by vendors for their products, who should take part in decisions to deploy solutions, and how to build security teams to run those solutions.
Understanding the Environment
One important message panelists wanted to convey was that regardless of what claims vendors make about their products, a lot of effort is necessary ..
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