(Image: Stockfresh)
The right hardware and services can create frictionless movement from the homeworking space to the office
Trade
12 October 2020 |
In association with DGTek
Dermot Glynn is managing director of DGTek. In this interview he discusses how the company keeps its customers connected during the Covid-19 pandemic.
With the rise of remote working, how can you ensure that your customers have a seamless experience when they call your office?
It’s a very good question and certainly in an age where we literally have hundreds of ways to communicate, it’s very important for businesses to have a consistent, dependable, secure communications channel back to their customer. Having a scalable business phone system that allows for a physical phone, a Web phone and a softphone compatible with Windows or Mac, Android or iOS is imperative to ensuring this happens.
advertisement
GoToConnect has all these features and allows for the seamless transfer of calls from physical desk phones to a mobile app. Its ‘find me/follow me’ setup ensures calls reach the right person every time. This is very useful where businesses may have several hunt groups or want to direct calls to various internal departments. At the start of the pandemic, DGTek was able to switch our customers’ telephones to a working from home model in a matter of minutes and hours as opposed to days and weeks meaning from an end customer point of view the switch was seamless and from the ..
Support the originator by clicking the read the rest link below.
